We accept Visa, MasterCard, Discover, American Express, wire transfers, business and personal checks. All checks are held until cleared before orders are processed.
Any and all applicable returns, refunds or exchanges will be limited to the purchase price, less a 25% to 50% restocking fee depending on the product ordered and will not include freight charges and we must be notified within 7 days of delivery.
Due to the nature of special orders, no cancellations or refunds of special orders will be accepted once payment is received. If you’re not sure about a product, please order a sample.
Absolutely no returns on assembled merchandise or without the original packaging.
Items damaged in shipping must be noted in writing on the POD (Proof of Delivery) and we must be notified of said damage within 48hours.
The customer is responsible for all shipping charges going to and returning from destination and proper packaging when returning merchandise for exchange or refund.
All items are guaranteed to be free from defects in materials and workmanship for a minimum period of 1 year from the delivery date. Specific warranties may be longer.
Any shortages or discrepancies in an order or invoice must be reported within 3 days from receipt of order. Sorry, no exceptions. The customer is financially responsible for providing us access to pick up merchandise in orders that are errors for exchanges and returns to our warehouse. I the case of non compliance we reserve the right to charge the customer for the merchandise in question.
No items will be accepted for return or refund without prior written authorization.