Ordering, Returns, Warranty and Refund Policies

  • We accept Visa, MasterCard, Discover, American Express, ACH, wire transfers, business and personal checks. All checks are held until cleared before orders are processed.
  • Any and all applicable returns, refunds or exchanges will be limited to the purchase price, less a 35% restocking fee, will not include freight charges either to the destination or the return and we must be notified within 72 hours of delivery.
  • Due to the nature of special orders, no cancellations or refunds of special orders will be accepted once payment is received. If you’re not sure about a product, please order a sample if available or confer with us first. Special orders are any product not carried in stock and that requites custom coatings, colors or sizes or made from scratch.
  • Absolutely no returns on assembled merchandise or without the original packaging.
  • Items damaged in shipping must be noted in writing on the POD (Proof of Delivery) by the delivering driver and we must be notified of said damage within 72 hours.
  • The customer is responsible for all shipping charges going to and returning from destination, proper packaging and damage when returning merchandise for exchange or refund.
  • All items are guaranteed to be free from defects in materials and workmanship for a period of 1 year from the delivery date. Specific warranties may be longer. Freight will be paid by the customer for any and all warrantied items on return to our warehouse or to the customer.
  • Any shortages or discrepancies in an order or invoice must be reported within 72 hours from receipt of order. Sorry, no exceptions. The customer is financially responsible for providing us access to pick up merchandise in orders that are errors for exchanges and returns to our warehouse. I the case of non compliance we reserve the right to charge the customer for the merchandise in question.
  • No items will be accepted for return or refund without prior written authorization.