Get quick answers to common questions by scrolling through our FAQ—table bases and other product specifics, orders, shipping, returns, and other need to know information will all be covered below.
Have a question that isn’t covered? Contact us here and we’ll be sure to get back to you as soon as we can!

QUALITY

Are your restaurant chairs and other furniture products commercial grade?

Yes, with nearly two decades in the restaurant industry we know just how important it is to offer commercial restaurant tables, bases, and other products that can stand up to heavy use. All of our furniture is commercial grade and held to the highest industry standards so that you never have to worry about quality or craftsmanship.

Is my purchase protected under warranty?

We guarantee all items to be free from defects in materials and workmanship for a minimum period of one year from the delivery date. Specific warranties on individual furniture items may be longer or shorter.

ORDERING

Is there a minimum purchase requirement?

Yes. When you buy products such as restaurant chairs and table bases or table tops from our site we require a minimum purchase of 4 pieces, though these pieces can be mixed and matched with sizes with that particular item. Please contact us directly for more information on minimum order requirements.

Can I cancel my order?

All in stock items can be returned if in unused condition with the original packaging intact and the customer is responsible for applicable freight charges to and from the delivery destination. Due to the nature of special or custom orders, no cancellations or refunds of special or custom orders will be accepted once payment is received. If you’re not sure about a product, please contact customer service before you confirm your order.

What happens if my order is incorrect?

We do our very best to ensure that all orders are correct. Any shortages or discrepancies in an order or invoice must be reported within 3 days from receipt of order. The customer is financially responsible for providing us access to pick up merchandise in orders that are errors for exchanges and returns to our warehouse. In the case of non-compliance we reserve the right to charge the customer for the merchandise in question.

SHIPPING

Am I able to track my shipment?

Yes. You will be provided with tracking information once your order is shipped if requested.

What is the average shipping time?

Average shipping times vary depending on your order size and items, though most items ship within just one to two weeks, with custom orders shipping in about four to six weeks or more. We’ll be able to give you a more specific shipping time when you place your order.

Where do you ship to?

At this time we offer shipping of our restaurant wood table tops, bases, chairs, and other products to customers in both the U.S. and Canada.

How much does shipping cost?

Your shipping cost will depend on your order size and where we are shipping to. Contact our sales team at (866) 241-6805 for an estimate on what your total shipping cost will be.

PAYMENT

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, and Wire & ACH transfers, as well as business and personal checks.

Is my payment safe?

Yes, we use a secure server to ensure that all of your payment information is kept safe and private online. If you feel more comfortable faxing your payment information or providing payment information over the phone we are able to arrange that for you.

SUPPORT

How do I get in touch with your support team?

If you ever have any questions about your order, you can reach out to our support team at (866) 241-6805 or (831) 298-7790. You can also reach us by email at sales@bistrotablesandbases.com.

RETURN POLICY

What is your return policy?

We accept returns on all unused stock items. Due to the nature of special orders, no cancellations or refunds of special orders will be accepted once payment is received. Any and all applicable returns, refunds, or exchanges will be limited to the purchase price, less a 25% to 50% restocking fee depending on the product ordered and will not include freight charges to and from the destination, and we must be notified within 7 days of delivery. We do not accept returns on assembled merchandise or products without the original packaging.

Please note that the customer is responsible for all shipping charges going to and returning from destination and proper packaging when returning merchandise for exchange or refund. No items will be accepted for return or refund without prior written authorization.

From the right chair to the right table top and table base, restaurant owners know that furniture is a big part of providing a great experience to guests—and so do we! Explore our products and get in touch if you have any further questions.