Ordering FAQs

restaurant furniture

All items are guaranteed to be free from defects in materials and workmanship for a minimum period of 1 year from the delivery date. Specific warranties may be longer so please check with our team if you have any questions.

Customers can email to track their orders.

We accept Visa, MasterCard, Discover, American Express, wire transfers, ACH, business, and personal checks. All checks are held until cleared before orders are processed.

Any and all applicable returns, refunds, or exchanges are limited to the purchase price and we must be notified within 7 days of delivery. There are no cancellations or refunds of special orders once payment is accepted. No returns on assembled merchandise, or without the original packaging. Customers are responsible for all freight charges.

Items damaged in shipping must be noted in writing on the POD (Proof of Delivery) and we must be notified of said damage within 48 hours.

Yes, we offer samples for most products. Contact us for more information regarding specifics.

The minimum order is generally 4 of any one item for restaurant products. Exceptions for expensive table tops can sometimes be made.

Some assembly may be required on certain items.

Yes, we ship directly to Canada or we’ll ship to a customer’s freight broker within the US to transport orders outside of the US.

Delivery times are subject to location and product type, but most orders can take anywhere between a few days to two weeks. Custom orders take approximately 3 weeks to 8 weeks.

Yes, all product descriptions are meant to accurately size our products. If you have any concerns please contact us directly about specific products and we can assist you.

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